Dealing with Difficult Behaviours - Perth

Dealing with Difficult Behaviours - Perth

You know that person at work. The one who makes every meeting a battlefield, challenges every decision, or seems to suck the energy out of the room just by walking in. We've all been there – whether it's the colleague who constantly interrupts, the team member who's always negative, or the person who just can't take feedback without turning defensive. It's exhausting, and honestly, most of us weren't taught how to handle these situations in a way that actually works.

Here's the thing about difficult behaviour – it's rarely about you, but it always affects you. And while you can't change other people, you absolutely can change how you respond to them. This training isn't about becoming a workplace therapist or trying to fix everyone's personality quirks. It's about giving you practical tools that actually work when someone's behaviour is making your job harder than it needs to be.

I've seen too many good people leave jobs they loved because they couldn't deal with one difficult person. I've watched teams fall apart because no one knew how to address the elephant in the room. And I've seen managers avoid important conversations for months because they didn't know how to approach someone whose dealing with difficult behaviours was affecting the whole team.

The reality is that difficult behaviour usually comes from somewhere – stress, insecurity, unclear expectations, or sometimes just poor communication skills. When you understand what's driving the behaviour, you can respond in a way that's more likely to get results. This isn't about being a pushover or avoiding conflict. It's about being strategic and effective.

We'll cover the difference between assertive and aggressive responses, because there's a massive gap between standing up for yourself and starting a war. You'll learn how to set boundaries that actually stick, not the wishy-washy kind that people ignore. We'll talk about when to address behaviour directly and when to involve others, because timing and approach make all the difference.

You'll also discover how to managing workplace anxiety that often comes with these situations. Because let's be honest – dealing with difficult people is stressful, and that stress can start affecting your own performance and wellbeing if you don't have strategies to manage it.

What You'll Learn:
- How to identify the root causes behind difficult behaviours instead of just reacting to the symptoms
- Specific conversation techniques that de-escalate tension rather than make it worse
- When and how to document behaviour issues properly (this could save your career someday)
- Strategies for protecting your own mental energy when dealing with challenging personalities
- How to give feedback about behaviour in a way that people can actually hear and act on
- The difference between behaviour you need to address and personality traits you need to work around

The Bottom Line:
You'll leave this session with a toolkit of responses that you can use immediately. No more lying awake at night replaying difficult conversations or dreading Monday morning because you know you'll have to deal with 'that person' again. These are practical skills that work in real workplace situations, not textbook theories that fall apart the moment someone raises their voice or gets defensive.