Dealing with Difficult Behaviours

Dealing with Difficult Behaviours

You know that moment when someone in your team starts raising their voice during a meeting, or when a colleague constantly interrupts others, or when you're faced with someone who just won't cooperate no matter what you try? We've all been there, and it's one of those situations that can make even the most confident person feel completely out of their depth.

Here's the thing about difficult behaviours in the workplace - they don't just disappear on their own. That person who always seems to have a negative attitude, the team member who constantly pushes boundaries, or the colleague who creates drama wherever they go - these behaviours can spread like wildfire through your workplace if you don't know how to handle them properly.

I've seen managers avoid difficult conversations for months, hoping the problem will sort itself out. I've watched teams become completely dysfunctional because one person's behaviour was allowed to continue unchecked. And I've seen good employees leave their jobs because they couldn't cope with the toxic atmosphere created by someone's difficult behaviour.

The truth is, most of us weren't taught how to deal with these situations. We might be brilliant at our technical skills, but when it comes to managing challenging personalities and behaviours, we're often flying blind. You might find yourself losing sleep over a difficult team member, or feeling your stress levels spike every time you have to interact with them.

What makes this training different is that we focus on real, practical strategies that actually work in Melbourne workplaces. We're not talking about theoretical models here - we're talking about what to do when someone is being aggressive in a meeting, how to respond when someone constantly complains about everything, and how to set boundaries with people who don't respect them.

You'll learn how to stay calm under pressure when someone is being difficult, because losing your cool only makes things worse. We'll cover how to identify the root causes behind difficult behaviours - sometimes what looks like aggression is actually fear, and what appears to be laziness might be overwhelm. Understanding this changes everything about how you respond.

We'll also tackle the really practical stuff - like how to have those tough conversations without making things worse, how to document behaviour issues properly, and when to involve HR or senior management. You'll discover techniques for dealing with difficult behaviours that protect both you and the other person while addressing the real issues.

What You'll Learn

How to identify different types of difficult behaviour and what's driving them
Practical de-escalation techniques that work when tensions are running high
How to set clear, firm boundaries without being aggressive or confrontational
Communication strategies that get through to people who usually don't listen
When and how to involve others, including HR and management
How to protect your own wellbeing while dealing with challenging situations
Documentation techniques that could be crucial if formal action is needed
How to create accountability without creating resentment

The Bottom Line

After this training, you'll have a toolkit of proven strategies for managing difficult behaviours before they derail your team or your own peace of mind. You'll feel more confident in challenging situations and know exactly what steps to take. Most importantly, you'll understand that you don't have to tolerate behaviour that makes your workplace unpleasant - there are professional, effective ways to address these issues. This isn't about becoming confrontational; it's about becoming skilled at managing difficult conversations and protecting the positive culture your team deserves.